Webshop terms & conditions
Last updated: 14 September 2026
1. Who we are
The webshop at tommysservice.nl/shop is operated by Tommy's Service (eenmanszaak), Noorddammerweg 50b, 1187 ZT Amstelveen, the Netherlands - KvK 62541536 - BTW NL002482777B97 - contact@tommysservice.nl - +31 6 44 77 98 05.
2. Scope
These terms apply to every offer in the webshop and to every distance contract concluded through it, alongside the general terms of the website. For consumers, mandatory Dutch and EU consumer law always prevails. Bespoke renovation work ordered outside the webshop is governed by the separate quotation and contract.
3. Offers and prices
All prices are in euro and include 21% VAT. Unless stated otherwise on the product page, transport to the Netherlands, Belgium, Germany and Poland is included in the price; freight items are delivered in the Netherlands and Belgium only, elsewhere they can be collected.
Many pieces are one of a kind. An item is reserved for you only once your payment has been completed; if two customers pay for the same unique piece, the later payment is refunded in full.
Obvious errors in prices or descriptions do not bind us. Product photos show the actual piece; small differences in colour and grain are inherent to natural materials.
4. How the contract is concluded
You place an order in the checkout and complete the payment with our payment provider Mollie. The contract is concluded when we confirm receipt of payment by e-mail. Until then an order is a reservation request only. We may refuse an order for a legitimate reason, for example when a piece has been sold in the meantime; any payment taken is then refunded immediately.
5. Payment
Payment is made in the checkout via Mollie: iDEAL, credit or debit card, Klarna, Riverty, Pay by Bank and other methods shown at checkout. We never see your card or bank details. An order that is not paid is not processed and expires automatically.
6. Delivery and collection
We deliver to the Netherlands, Belgium, Germany and Poland. Indicative delivery times after dispatch: parcels 1-3 working days, large parcels 2-5 working days, freight 5-15 working days. Items in stock are dispatched within 1-3 working days after payment; for made-to-order pieces we agree the production time with you by e-mail before we start.
You may also collect your order at our workshop in Amstelveen; we e-mail you when it is ready and agree a time. The risk of loss or damage passes to you on delivery or collection. Please check the parcel on receipt and report visible damage to us within two working days.
7. Right of withdrawal (14 days)
As a consumer you may cancel the purchase of a stock item within 14 days after you (or someone you appointed) received it, without giving a reason. Send us an e-mail at contact@tommysservice.nl with your order number - you can use the model form below. You then have 14 days to return the item.
During the withdrawal period you may inspect the item as you would in a shop. You are liable for any decrease in value caused by handling beyond that. You bear the direct cost of returning the item; for freight items this cost can be substantial and we will tell you the amount on request.
We refund the full amount, including the original delivery cost, within 14 days after we receive the item back or you prove that you sent it, using the same payment method you used.
8. No right of withdrawal for made-to-order pieces
Pieces made to your specification (marked 'made to order' on the product page) are excluded from the right of withdrawal under article 6:230p sub f of the Dutch Civil Code. You confirm this expressly with a separate checkbox in the checkout before you pay.
9. Conformity and warranty
You are entitled to a product that conforms to the contract (legal guarantee). Handmade pieces and natural materials show variations in colour, grain and texture; these are not defects. Please report a defect to us within a reasonable time after you discover it; we will repair, replace or refund as the law provides.
10. Complaints and disputes
Write to contact@tommysservice.nl quoting your order number; we reply within 14 days. Dutch law applies to these terms. Disputes are brought before the competent court in Amsterdam, unless mandatory consumer law designates another court.
11. Privacy
How we handle your personal data - including customer accounts and the retention of order records for 7 years under Dutch tax law - is described in our privacy policy.
12. Changes
We may change these terms; the version published at the time of your order applies to that order.
Model withdrawal form
To: Tommy's Service (eenmanszaak), Noorddammerweg 50b, 1187 ZT Amstelveen, the Netherlands - KvK 62541536 - BTW NL002482777B97 - contact@tommysservice.nl - +31 6 44 77 98 05.
- I hereby give notice that I withdraw from my contract of sale of the following goods: (description)
- Ordered on / received on: (dates)
- Order number:
- Name and address of the consumer:
- Date and signature (only if this form is sent on paper):